Refund policy

The SteelDeals 30-day guarantee

Use it for 30 days. If you're not happy with something you bought from us, for any reason, email us within 30 days of delivery and we'll refund the full price you paid. No forms, no runaround.

How to get a refund

1. Email support@steelshort.com with your order number and what went wrong. If the item arrived damaged or stopped working, a photo helps.
2. Most of the time you won't need to send the item back. If we do ask for it, we'll email you a prepaid return label, so returning it costs you nothing.
3. Once we approve your refund, we send it to your original payment method within 2 business days. Your bank or card company may take another 5 to 10 business days to show it.

Damaged, defective or wrong items

If your order arrives damaged, broken or isn't what you ordered, email us within 30 days of delivery with a photo. We'll send a free replacement or refund you in full, whichever you prefer.

Lost packages

If your order hasn't arrived within 30 days of the order date, email us and we'll send a replacement or refund you in full.

Cancellations

Changed your mind before your order ships? Email us and we'll cancel it and refund you in full.

Shipping costs

Shipping is free on every order in the United States, so there are no shipping charges to refund or pay.

Questions

Email support@steelshort.com. A real person reads and answers every message.

SteelDeals is operated by Steelshort LLC, 2108 N St, Ste N, Sacramento, CA 95816.